How to submit a support request
I need some help!
Use the support link on this very website and complete the form and a member of our staff will contact you to resolve your issue.
Please do NOT send just an instant message (IM) as messages are highly unreliable and cap quickly as well as are often lost due to a crash.
Please help us to help you and send your request via the website. This makes sure that everyone is notified of issues as quickly as possible, avoids issues of someone you send an IM to being AFK, or even crashing and losing your message or even worse, capped messages when offline. Plus, using our spiffy phones, the vendor system and a mobile browser we can sometimes even take care of your issue when away from home if we know exactly what you need ahead of time!